Returns & Refunds
A fair, clear process
Returns should feel straightforward.
If something is not right, contact us before sending it back. We will guide you through the return process.
Request
Email your order number and the reason for the return.
Prepare
Keep the item unused, unwashed, undamaged, and in its original condition.
Review
After receipt and inspection, we will email you about the refund decision.
Eligible items
Items must be unused, unwashed, undamaged, and returned in their original condition. Used, washed, altered, or customer-damaged items may not qualify. Custom or personalized items are generally non-returnable unless damaged or incorrect.
Damaged or incorrect
If an item arrives damaged or incorrect, email us with your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate solution.
Refunds
Approved refunds are returned to the original payment method. Original shipping charges are generally non-refundable unless the item was damaged, defective, or sent incorrectly.
Return shipping
Unless the item is damaged, defective, or incorrect, return shipping costs are generally the customer's responsibility. Contact us first for the correct return instructions.
Contact us before shipping.
Please do not send a return without instructions. Include your order number in the email.