Refund policy

Refund Policy

Last updated: September 15, 2026

WISH TREE is operated by QINGSKY HOME LLC, a Colorado limited liability company. This Refund Policy applies to purchases made through wishtreerugs.com.

Return window

You may request a return within 30 days after delivery. Contact us before sending anything back and include your order number and the reason for the request.

Return conditions

Items must be new, unused, unwashed, undamaged, and returned in their original condition. Used, washed, altered, or customer-damaged items may not qualify. Custom or personalized items are generally non-returnable unless they arrive damaged or incorrect.

Damaged or incorrect items

If an item arrives damaged or incorrect, contact us within 7 days with your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate solution.

Return shipping

Unless an item is damaged, defective, or incorrect, return shipping costs are generally the customer's responsibility. Do not ship an item back without return instructions.

Refunds

After we receive and inspect an approved return, an approved refund is sent to the original payment method. Refunds are generally processed within 7 days after the inspection is completed. Original shipping charges are generally non-refundable unless the item was damaged, defective, or sent incorrectly.